Freight & Return Policy

Shipping

At Skynexst.com, freight is free.  

Return Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Returnable items

Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
*Warranty:  
– 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light/ Outdoor Lighting/ Indoor Lighting/ Lighting Accessories)
– 30 days for the rest of the items
 
*7 Days No Reason Return

If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. 
You will be responsible for paying the return shipping fees. Please submit a “Return or Exchange” ticket within 7 days of the order
 being received. 

Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition:No perfume, unwashed, unworn, unused, and unaltered.

*14 days for women’s swimwear/ Cases & Covers

Return Conditions:

For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address

Non-Returnable Items

We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer’s reason:
*Customer’s Reason: no longer needed, bought by mistake, not as expected, changed mind, etc

Before Making a Return Request

For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.

If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of a customer’s personal reason (Check details below), we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.  Details for customer’s personal reason:

* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn’t collect package by the deadline

Return address & refunds

Return address: You will need to send your returning products to our warehouse in China. Please always submit a” Return or Exchange “Ticket to customer service first to obtain the return address. Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds: The refund will be issued to your Skynexst Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable. 

Note:

If you want to return the product, please confirm that you’ve received your package, by clicking “Order Received“. Then submit a “Return or Exchange” Ticket with supportive proof(photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.

We are also not liable for any aftersales issues that have been mishandled without any prior approval from Skynexst. We also require justifications for every claim, such as photo-taking, video proof, etc.

Trackable Packages Inquiry Period

Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn’t receive, please contact customer service within the required period. Thank you for your cooperation:

* Expedited Express: 30 days from the shipped day
* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
* Postal service – tracking: 90 days from the shipped day

Package Delivery Follow-Up & Review Invitation

We’ll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoyed our service. You’re welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven’t received the package yet, please contact Customer service for help.

If you need assistance, please Contact Us.
 

Will my orders be shipped together?

Sellers are usually located in different places, so even if you pay for a number of products at the same time, they’re still going to be shipped separately.

There are a few exceptions, though:

• If you purchased the goods from the same seller they may be put in a single package
• In case you ordered a number of products from various sellers within a short period of time, the parcels may be consolidated at our warehouse, i.e. wrapped in one big package and sent together

The more products you buy at once the higher the chances they are going to be consolidated (but it’s actually hard to predict that before they get shipped). If they are, those orders will be displayed in your purchasing history under the same tracking number.

One of the orders is missing from a consolidated parcel! What should I do?

If one of the orders that were supposed to arrive in a consolidated parcel is missing, make sure to get in touch with our support team.

How do I get in touch with them?

By email ([email protected]) or by clicking on the button at the bottom of this page. Make sure to:

• Describe the issue in detail
• Attach photos of the rest of the items you received and the package with the shipping labels on it

N.B. You have to contact us while the non-delivery warranty is still active. If you already received the package with the same tracking number as the missing item — don’t wait for a separate package or for the non-delivery warranty of the missing product, just get in touch with us right away.

Can my inquiry be declined?

It can if:

• The non-delivery warranty has already expired
• The proof you’ve provided is inconclusive

When do I get my money back?

Your money will return to your card/account within 7-14 days after a refund is issued.

How do I confirm receipt of an item?

To move an order from the Active section to Completed, you need to confirm its receipt and leave a review.

Here’s how it’s done:

On the website:

  1. Go to My orders.
  2. Select the order from the list.
  3. Click on Yes on the Have you received this order? tab.
  4. Post a review.

On Android/iOS:

  1. Go to Profile by tapping the icon in the bottom right corner.
  2. Select My orders.
  3. Select the order from the list.
  4. Tap Yes on the Have you received this order? tab.
  5. Post a review.

What is a non-delivery warranty?

The non-delivery warranty is a two-week period of time within which you can report a purchased product as not received and have it refunded. The date the warranty starts may vary depending on what countries you and the seller are in.

Here’s how you can check the exact warranty dates for a specific item:

On the website:

• Go to the product page and check the Warranty section right under the product description
• Go to the order page

In the app:
  1. Go to Profile by tapping the icon in the bottom right corner.
  2. Select My orders.
  3. Select the order from the list.
  4. Tap When will the package get delivered?
  5. Check the Warranty section.

We will send push notifications and e-mails to inform you about the statuses of your package. Those will also keep you informed about the warranty dates, so please do not turn them off!

If you request a refund after the warranty expires, we will be forced to deny that.

My order hasn’t been delivered yet! What should I do?

Check the warranty start date first:

On the website:

  1. Go to My orders.
  2. Select the order from the list.
  3. Click on Further Details next to it.
  4. Check the Delivery section at the top of the page.

On Android/iOS:

  1. Go to Profile by tapping the icon in the bottom right corner.
  2. Select My orders.
  3. Select the order from the list.
  4. Tap When will the package get delivered?.
  5. Check the Warranty section.

If it’s been past that date, don’t hesitate to file a refund request by selecting No on the Have you received your order? tab on the same page. You’ll be asked to enter the email address our reply will be sent to.

Can my request be declined?

Yes, in case:

• The warranty has expired. The warranty is active for 14 days since the abovementioned start date — make sure to contact us within that period
• Your parcel was marked as delivered by the shipping company

I’ve mistakenly marked my order as Delivered!

If you selected Yes on Have you received this order? tab the order will be marked as Delivered.

If you did it accidentally, not having received the product, that’s okay. The fact that you marked it as Delivered will not affect the shipping process. The only thing to be concerned about is that you won’t receive any non-delivery warranty reminders. In this case we advise you to keep track of that warranty yourself. We described the process in What is a non-delivery warranty?

When will my order be shipped?

If your order is in the Approved status, that means the seller is already preparing the purchased product for dispatch. As a rule, our merchants have 11 to 15 days to ship a package. In case they fail to do that, the order will be refunded automatically.

But if it’s been more than 15 days and none of this happened, make sure to let our support team know — they’ll sort it out on the spot.

How do I contact them?

By email ([email protected]) or by clicking on the button below.

Where’s my order now?

Here’s how you can check the current location of the purchased product:

On the website:

  1. Go to My orders.
  2. Select the order from the list.
  3. Scroll down to the Tracking section (last one to the left).

On Android/iOS:

  1. Go to My orders.
  2. Select the order from the list.
  3. Tap Package tracking.

The information you see there comes from postal services websites and usually updates with slight delays.

Copy this form

Standard cancellation form

Cancellation Form Skynexst.com Download

( This form is completed and returned only if the right of withdrawal is exercised )

Skynext.com

Østerbro 20

5000 Odense

[email protected]

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:

__________________________________________________________________________________

Ordered it: ______________________________ Received it: ___________________________________

Consumer’s name: ___________________________________________________________________________

Consumer’s address: ________________________________________________________________________

Consumer’s signature: ___________________________________________ Date: __________________

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